Frequently Asked Questions

My Teez Store offers meaningful products for the home, kitchen, lifestyle, sports and gifting, including ready-made and personalized items. Our shopping categories are Home Goods, Kitchenware, Lifestyle, Sports and Ready Signs.

Personalization availability depends on the product. Products that can be personalized show the available personalization fields and options directly on the product page. Not every item is personalized.

Enter the requested information and select the available options on the product page before adding the item to your cart. Carefully review spelling, names, dates and other personalized information before checkout.

Please contact us through the Contact page as soon as possible with your order number and the requested change. Changes may not be possible once an order has entered production or fulfillment; contacting us does not guarantee that a change can be made.

Yes. Some products are sold with the design already completed and do not require personalization. Review the product page to see whether an item is ready-made or offers customization.

Available shipping and tracking information will be provided when your order has been processed and shipment information becomes available. If you need an update, contact us with your order number. Tracking may not be available for every shipment.

When confirmed, product-specific production and shipping information is shown on the applicable product page. Processing and carrier transit are separate stages, and estimates may vary by product and destination. There is no universal delivery promise. See Shipping Information for more information.

Please contact My Teez Store promptly with your order number, an explanation of the issue, and clear photos of the item and packaging so the issue can be reviewed. Contact us before sending anything back. See Returns & Order Issues.

Please use our Contact page to send a message. Include your order number when asking about an existing order.