Shipping Information

Shipping availability and delivery estimates may vary by product and destination. Please review any confirmed information on the applicable product page and the information displayed at checkout before placing your order.

Processing and Transit

Production or processing time is the time needed to prepare an order before shipment. Carrier transit time begins after the shipment is handed to the carrier. These are different stages; a transit estimate is not a total order-to-delivery estimate.

We do not publish a universal production or delivery timeframe. Product-specific estimates will be shown when confirmed. Delivery estimates are not guaranteed arrival dates.

Personalized Orders

Personalized products may require production or additional processing before shipment because they are made or configured according to your selections. Ready-made products do not necessarily follow the same preparation process. Review your personalization carefully before checkout and contact us promptly if you notice an error.

Shipping Address

You are responsible for entering a complete and accurate shipping address at checkout, including any apartment, unit or other necessary delivery details.

If you notice an address error after ordering, contact us promptly through the Contact page with your order number and the correction. We will review the request, but an address change may not be possible once an order has entered fulfillment or shipment.

Tracking Information

When tracking is available, the applicable tracking information will be provided after shipment details become available. Not every shipment necessarily includes tracking. You may contact us with your order number if you need an update.

Questions or Shipment Issues

For questions about shipping availability, an address correction or a shipment issue, please use our Contact page. For an item that arrives damaged or incorrect, see Returns & Order Issues.