Returns & Order Issues

Return eligibility may differ by product because My Teez Store sells both ready-made items and products personalized or configured for individual customers. Please contact us to discuss your specific item and order before sending anything back.

Personalized and Ready-Made Products

Personalized products generally cannot simply be restocked in the same way as standard ready-made merchandise. This does not establish a blanket no-return rule. Eligibility and the appropriate next steps need to be reviewed for the product and circumstances of your request.

Your rights under applicable law are not limited by this information.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or materially different from what you ordered, contact My Teez Store promptly through the Contact page so we can review the issue.

Please include your order number, an explanation of the problem, and clear photos of the item and packaging when applicable. Keep the item and packaging while the issue is being reviewed.

Contact Us Before Returning Anything

Please contact us before sending an item back. We will review your request and communicate any applicable instructions. Do not send a return to an address found on a package without confirming the appropriate return instructions with us.

A return, replacement or refund is not automatically approved by submitting a request. Any resolution and applicable eligibility will be communicated after review, subject to applicable law.

Personalization or Order Changes

Carefully review spelling, names, dates and selections before checkout. If you notice an error or need a change after placing an order, contact us as soon as possible with the order number. Changes may not be possible after production or fulfillment has begun.

How to Request Help

Use our Contact page for return questions or order issues. Include enough detail to identify your order and understand your request.